Customer Satisfaction

Customer Satisfaction

A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.



Jennifer_Gilmer_showroom_kitchen

A kitchen display at the Jennifer Gilmer Kitchen & Bath showroom in Ashland, Va. “It’s amazing how many details there are in kitchen design,” owner Jennifer Gilmer says. “When a builder is involved in our meetings, he’s much more knowledgeable about design and installation nuances.”

Features

Collaboration holds the key to a smoother selections process that satisfies both client and builder

Mansion exterior green gables design & restoration

Photos courtesy of Green Gables Design & Restoration

Features

"You never want to get to the next phase and realize somebody's not happy."

 

Couple with construction manager wearing a hard hat
Features

Custom home builders share how managing client expectations can eliminate drama and create a better customer experience

Craig McMahon Headshot
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Craig McMahon, principal of Craig McMahon Architects, San Antonio writes about how dealing with clients is kind of like marriage counseling.

Chinese Zodiak Board
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Foreign buyers are playing a significant role in new-home sales and understanding the international nuances of negotiating can help close a deal

Kevin Hansen headshot
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Building a solid, trusting relationship with your clients is the first rule

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SUMMER 2019

This Month in Custom Builder

Products

Union is an industrial-inspired bath fittings collection from the UK-based brand Crosswater London

Features

Collaboration holds the key to a smoother selections process that satisfies both client and builder

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