Customer Satisfaction

Customer Satisfaction

A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.



Couple with construction manager wearing a hard hat
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Custom home builders share how managing client expectations can eliminate drama and create a better customer experience

Craig McMahon Headshot
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Craig McMahon, principal of Craig McMahon Architects, San Antonio writes about how dealing with clients is kind of like marriage counseling.

Kevin Hansen headshot
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Building a solid, trusting relationship with your clients is the first rule

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Defining and articulating what is a professional in remodeling or new construction is tougher than in some other industries.

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Your custom building clients come from all walks of life. But they have one thing in common: They are successful, and they have money. And more often than not, your clients are wealthy because they spend wisely.

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FALL 2018

This Month in Custom Builder

Products
Features

A scientist and an accountant combine their varied skills in a sustainable building company

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