Customer Satisfaction

Customer Satisfaction

A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.



Blog Entry
J.D. Power, Customer Satisfaction Study, U.S. New-Home Builder Customer Satisfac

J.D. Power scraps 2011 U.S. New-Home Builder Customer Satisfaction Study

News

Citing difficult market conditions in residential construction and a smaller pool of builders to evaluate, J.D. Power and Associates has canceled its 2011 U.S. New-Home Builder Customer Satisfaction Study.

Mark Richardson: How to speak with a remodeling dialect

Mark Richardson: How to speak with a remodeling dialect

Features

To help offset the downturn in home building business, many custom builders have taken on remodeling work during the past few years. A key to success in remodeling is understanding the rules of the game. Custom Builder contributing editor Mark Richardson discusses a few key differences in the language of remodeling versus traditional custom home building.

News

Nearly nine in 10 consumers believe now is a good time to buy a home, according to a survey of 10,000 consumers by John Burns Real Estate Consulting. While most think the market is ripe, many said they aren't finding what they want in a new home. For example, style and design matter more than price, and personalization is in high demand.

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SUMMER 2019

This Month in Custom Builder

Products

Union is an industrial-inspired bath fittings collection from the UK-based brand Crosswater London

Features

Collaboration holds the key to a smoother selections process that satisfies both client and builder

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