Customer Satisfaction

Customer Satisfaction

A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.



Jennifer_Gilmer_showroom_kitchen

A kitchen display at the Jennifer Gilmer Kitchen & Bath showroom in Ashland, Va. “It’s amazing how many details there are in kitchen design,” owner Jennifer Gilmer says. “When a builder is involved in our meetings, he’s much more knowledgeable about design and installation nuances.”

Features

Collaboration holds the key to a smoother selections process that satisfies both client and builder

Mansion exterior green gables design & restoration

Photos courtesy of Green Gables Design & Restoration

Features

"You never want to get to the next phase and realize somebody's not happy."

 

Client-expectatons-Couple-with-construction-manager-wearing-a-hard-hat
Features

Custom home builders share how managing client expectations can eliminate drama and create a better customer experience

Craig McMahon Headshot
Features

Craig McMahon, principal of Craig McMahon Architects, San Antonio writes about how dealing with clients is kind of like marriage counseling.

International-negotiation-Chinese-Zodiak-Board
Features

Foreign buyers are playing a significant role in new-home sales and understanding the international nuances of negotiating can help close a deal

Kevin Hansen headshot
Features

Building a solid, trusting relationship with your clients is the first rule

Features

Defining and articulating what is a professional in remodeling or new construction is tougher than in some other industries.

Features

Your custom building clients come from all walks of life. But they have one thing in common: They are successful, and they have money. And more often than not, your clients are wealthy because they spend wisely.

Features

Confidence. Such a simple word but also a word that may have more to do with your success or failure than any other.

Pages

SPRING 2020

This Month in Custom Builder

Products

Fully automated indoor hydroponic appliance that allows anyone to grow herbs, vegetables, and microgreens right in their kitchen all year round without pesticides

Features

A seaside retreat follows the Passive House standard to maximize energy efficiency

Overlay Init