Quality Management
Quality Management
Blogs related to Quality Management in Professional Home Building and Remodeling Business.
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Best Practices
Trade scorecards
Some things to consider when evaluating your trade partners and creating a scorecard include the following: Defects Their scores on customer surveys…
Best Practices
Which Quality tools are most commonly used?
In a recent study the following quality tools were found to be the most commonly and successfully used: Identification and leverage of core…
Best Practices
The impact of Six Sigma
In a new study on Six Sigma the savings to cost ratio ranged from 2.6 : 1 through to 2 : 1. As for cost savings as a percentage of revenues, the…
Best Practices
A high level, 7 step process for improvement
Where to start with trying to address improvement. Here is a high level approach. Identify the area for improvement Establish your current…
Best Practices
Don’t create a bad impression with the simple things in sales!
It is amazing how quickly we can create a negative impression in the most of simple ways. The danger can be not having perspective, doing what has…
Best Practices
What do you call someone who doesn’t purchase from you?
An ambassador for your company! Just because you don’t close that sale doesn’t mean that you should disengage with that potential customer. All the…
Customer Service
Voice of the customer VOC
How are you listening to the Voice Of your Customer? A survey finds that 52% of organizations use 3 to 4 methods to gather VOC data and 22% as many…
Leadership
They only hire me from the neck down
On a construction site a worker was grumbling to himself as he worked. “How is it going?” I asked. “What?........oh…..ah fine…..well…..do you know on…
Best Practices
Metal Roof Defects and Quality Assurance
A roof can represent 10-25% of the cost of a building, 90% of improper installation procedures are covered from view upon completion of work and…
Customer Service
Thinking of the client when designing: People do use that building you know
Sometimes it feels as though buildings are being designed without consideration of those that will occupy them. Thought always needs to be given to…