Quality Management
Quality Management
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Best Practices
Diversity in our workplace
Diversity in the workplace is a key issue in Baldrige Criteria for Performance Excellence. Diversity creates new perspectives, new viewpoints.…
Best Practices
ISO9001 Impact on Construction Workmanship Performance
A study published in ASQ’s Quality Management Journal this month (Jan 2012) found that ISO9001 Certification (Quality Management Systems Requirements…
Best Practices
Hindsight and Foresight for 2012
Learning from the past and planning for the future. As we move toward 2012 we have a wonderful opportunity to evaluate what happened this past year,…
Best Practices
Things to think about when purchasing tablets
Quality, criteria and requirements apply everywhere even when considering tablets, hardware and software. Overall requirements to consider: ACCESS Wi…
Best Practices
What and where to improve?
What and where do I start to improve? This is a common question and while we need to balance the cost and impact to identify the real bang for the…
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Construction company views on ISO9001 in the UK
A UK study of those using the ISO9001 Quality Management System in the construction industry had a number of interesting findings that provide key…
Best Practices
Mental blocks to creativity
Often the main block to creativity is actually a mental block. Thoughts or comments such as these can stop creativity in its tracks. Im not creative…
Best Practices
How consistent is your business?
When was the last time you did some walk arounds in your business, asked your customer service or construction teams some basic questions, spoke to…
Best Practices
Learning from the dysfunctional
The vast majority of what is written about management and business is about excellence, those people and organizations that excel. Little is written…
Change, short and sweet
"It is not necessary to change. Survival is not mandatory."--W. Edwards Deming