Customer Service
Customer Service
A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.
Selections Strategy
Collaboration holds the key to a smoother selections process that satisfies both client and builder
Backstory
Backstory: Green Gables Opens Up Every Aspect of its Design/Build Process to Clients
"You never want to get to the next phase and realize somebody's not happy."
Business
Syncing Great Client Expectations
Custom home builders share how managing client expectations can eliminate drama and create a better customer experience
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Architecture
Guest Columnist: Expensive Marriage Counseling
Craig McMahon, principal of Craig McMahon Architects, San Antonio writes about how dealing with clients is kind of like marriage counseling.
Business
International Etiquette
Foreign buyers are playing a significant role in new-home sales and understanding the international nuances of negotiating can help close a deal
Customer Service
Are You A True Partner Or Just Another Contractor?
Building a solid, trusting relationship with your clients is the first rule
Leadership
Why Starbucks and The Container Store are laughing at you
Starbucks and The Container Store think you’re a joke. OK… maybe not you specifically. They think your training program is. Laughable. Maybe…
Customer Service
Life, Liberty and the pursuit of Happiness
I have taken quite the respite from my blogging activities, despite statistics that showed a growing readership. For whatever reasons, I felt the…
Business
Closing the sales fulfillment gap: the missing link in Lean
During Operation Desert Storm in the early 90s, France’s decision to not support the U.S. intervention revived an old joke from the World War II era…
Business
Good experience, good margin
Remodeling and custom home building are similar in that both are ‘high touch’ relationships. Not to say that production home building is not high…
Business
Mark Richardson: Are you a professional?
Defining and articulating what is a professional in remodeling or new construction is tougher than in some other industries.
Leadership
“We’ve done this a lot. You...as a group…are stupid.”
Last week I went to the Chicago filming of “America’s Got Talent”, the NBC show that accepts all comers who don’t make it on American Idol, X…
Leadership
Always deliver value
Your custom building clients come from all walks of life. But they have one thing in common: They are successful, and they have money. And more often than not, your clients are wealthy because they spend wisely.