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Customer Service
Customer Satisfaction
A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.
A kitchen display at the Jennifer Gilmer Kitchen & Bath showroom in Ashland, Va. “It’s amazing how many details there are in kitchen design,” owner Jennifer Gilmer says. “When a builder is involved in our meetings, he’s much more knowledgeable about design and installation nuances.”
Features
Collaboration holds the key to a smoother selections process that satisfies both client and builder
Photos courtesy of Green Gables Design & Restoration
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"You never want to get to the next phase and realize somebody's not happy."
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Custom home builders share how managing client expectations can eliminate drama and create a better customer experience
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Craig McMahon, principal of Craig McMahon Architects, San Antonio writes about how dealing with clients is kind of like marriage counseling.
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Foreign buyers are playing a significant role in new-home sales and understanding the international nuances of negotiating can help close a deal
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Building a solid, trusting relationship with your clients is the first rule
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Defining and articulating what is a professional in remodeling or new construction is tougher than in some other industries.
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Your custom building clients come from all walks of life. But they have one thing in common: They are successful, and they have money. And more often than not, your clients are wealthy because they spend wisely.
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Confidence. Such a simple word but also a word that may have more to do with your success or failure than any other.
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Blogs
October 13, 2021
My name is James McClister, and I am Custom Builder’s new editor. It’s with humility that I take over from Nigel F.
