There two key things needed to really help start on the quality journey or to become refreshed on your journey.
- A detailed example of how a home builder has successfully implemented quality management and sustained it for years.
- Specific metrics showing the impact of quality for home builders
These provide the means of proving the impact of quality and giving guidance and support in driving forward.
Here is a link to a detailed case study of the award winning Veridian Homes
http://www.toolbase.org/Best-Practices/Quality-Management/quality-management-high-performance-homes
And this link is to an evaluation of the financial and non-financial impact of quality in homebuilding which includes benchmarking data.
http://www.toolbase.org/Best-Practices/Quality-Management/quality-economics
These documents provide valuable information to driving quality in our industry.