Customer Service
Customer Service
A compilation of HousingZone's articles, surveys, ideas, trends, and tips on customer satisfaction for residential builders, remodelers, and architects serving the residential construction industry.
Start With the Why: Fundamentals of the Custom Builder Business
In our inaugural episode of Taking Care of Business, host and custom builder Duane Johns sits down with Scott Beebe, head coach and founder of My Business on Purpose, to talk vision, purpose, mission, values, and more
Business
Why AI Is Now Key to Our Trade Partner Strategy
Thompson Custom Homes Business Manager Erin Day explains how AI became a crucial part of building and maintaining successful trade partner relationships
Customer Service
A Smart Home Built Smart
Custom builder August Homes blends efficient, high-tech home automation systems with high-performance, sustainable building strategies
Business
Choosing Humanism, History, and Beauty Over Modernism
Celebrated architect Laurence Booth, whose career spans half a century, shares insights on modernism's flaws, the characteristics of beauty, his design process, and more
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Leadership
How customer-centric is your company? Take our self-assessment test and find out.
IBM, GE, and American Express are among the Fortune 500 companies that have implemented “voice of the customer” programs to help create a customer-centric culture. How customer-centric is your company? Take our self-assessment test and find out.
Customer Service
Octogenarian Earns NATE Recertification
84-year-old HVACR technician passes North American Technician Excellence certification retention test
Leadership
Negotiating Dos and Don'ts for Home Builders
This is a helpful list of tips that home builders can use when they're negotiating with clients
Customer Service
Ability to Interpret Homebuyer's Vision is Key to Unique Outdoor Living Spaces
Daniel Andersen talks about his work and the importance of getting inside the customer’s head and heart.
Customer Service
Know Your Customer’s Critical Path to Buying
Rick Heaston examines home buyers' needs at different points in the sales process. Part 1 of 2.
Customer Service
Custom-Home Builders: Nip Client Misconceptions in the Bud
Homebuilders can create stronger relationships with their homebuyers by dispelling misconceptions early on and clearly spelling out what they should and should not expect.
Customer Service
How custom homebuilders can better manage customer service
Columnist Tom Stephani shows how custom-home builders can focus on helping homebuyers understand the building process.
Leadership
Guiding Customer Expectations
The better that custom builders understand their clients' expectations, anticipate possible areas of disappointment, and communicate with them about the realities, the more likely the entire experience will be one that is satisfying and results in referrals.