STRATEGIC PLANNING

Now if your thinking, ‘in this economy I can ONLY see one week ahead, maybe a month at most, so what good is strategic planning?’ Well you STILL have…

LEADERSHIP & REFLECTION QUESTIONS

It’s a cliché but everything starts with and ends with Leadership. It’s from leadership that the vision comes, the inspiration for the formation,…

HOW QUALITY TOOLS & HIGH PERFORMING HOMES PROGRAMS FIT INTO NHQA

The NHQA criteria may look simple at first glance, just 8 headings, but this is deceptive, it has depth and complexity. Think of the range of issues…

A3 IMPROVEMENT TOOL

Looking for a way to focus and coordinate improvement initiatives? A3, which is named after the size of paper it is meant to be printed on. The aim…

Blog: The importance of process management in green building

Whether you are planning to or currently use Energy Star, NAHB National Green Building Standards, DOE’s Builder Challenge or another program, the key…

THE VALUE OF CHECKLISTS

Whether you like checklists or not, there’s no denying the impact they can have on ensuring things get done right the first time, every time. In…

Best Practices

THE ‘HOUSE OF QUALITY’ MODEL FOR THE NHQA

The NHQA consists of a set of eight criteria but how does it actually function? The criteria does not consist of isolated standalone elements, they…

Best Practices

IMPROVING CUSTOMER SATISFACTION THROUGH EMPLOYEE SATISFACTION…. PROVE IT!

CUSTOMER SATISFACTION While it has been long established that organizations with a quality foundation have better leverage to achieve high levels of…

LEAN & SIX SIGMA IN CONSTRUCTION

The key benefits of lean and six sigma include providing structured methods of improvement to reduce waste, shorten production time, reducing cost,…

CHANGE MANAGEMENT & IMPROVEMENT TOOLS

Creating change is not easy, neither is coming up with fresh ideas and perspectives to prompt those changes in the first place! Below I provide a…